Refund policy
At Frankie Blase LLC, we want you to love your purchase. If something isn't quite right, we're here to help.
Return Window
We accept returns within 21 days of delivery. To be eligible, items must be:
- Unworn and unwashed
- Free of stains, makeup, or odors
- In original condition with tags attached
Items that do not meet these requirements may not be accepted.
Refund Options
Eligible returns may be refunded to:
- Original form of payment, or
- Store credit (issued faster and never expires)
Original shipping costs are non-refundable.
Final Sale Items
The following items are final sale and cannot be returned:
- Sale or discounted items
- Accessories/ Jewelry
- Gift cards
- Limited edition or promotional items
Exchanges
We recommend placing a new order to secure your preferred size, then returning the original item. This ensures faster availability.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
- We recommend using a trackable shipping service — we are not responsible for lost return packages.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery at csfrankieblase@gmail.com with:
- Order number
- Photo of the item
- Brief description of the issue
We will resolve the issue as quickly as possible.
Processing Time
Once your return is received:
- Returns are processed within 3–5 business days
- Refunds may take 5–10 business days to appear depending on your payment provider
How to Start a Return
Use our automated return portal for expedited processing our your order.
Fit Guidance
We provide detailed product descriptions and size information to help you find the best fit. Feel free to reach out before purchasing if you have questions.
Contact
Frankie Blase Fashion LLC 📧 csfrankieblasefashion@gmail.com